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Security

When you send confidential personal account data to us on an Travel Services Ltd. website, we require that a "secure session" first be established using Secure Socket Layer (SSL). For further information about the safety and confidentiality of personal data tranmissions over the Internet, please read our FAQ - Security and Privacy.

Information Collection
When you browse amextravel.com.hk and have not registered any online service from Travel, you browse anonymously. Personal information--such as your name, address, phone number or E-mail address--is not collected as you browse. Travel does, however, use "cookies" to collect information about how our site is used. Information, such as the server your computer is logged onto, your browser type (for example, Netscape or Internet Explorer), and whether you responded to an Travel banner advertisement or E-mail is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to banner advertisements and E-mail offers.
Registration for Online Products and Services. In order to provide you with a particular product or service online, we may request that you voluntarily supply us with personal information, including your E-mail address, for purposes such as correspondence, site registration, making a purchase, or participating in online surveys and enabling us to provide an online product or service to you in an efficient manner. If you are known to us as a registered user of an Travel website, we may combine information about your use of amextravel.com.hk and the online product or service you utilize with certain other online and offline information we have about you as a Travel customer and information you have provided to us as well as information available from external sources, such as census bureau data, in order to customize your online experience and present you with relevant online and offline offers and updates. We also use a "cookie" to enable our server to recognize you as a registered Travel website user when you re-enter our site.

Information Use
We may use information you have given us to, for example, provide a service, ensure proper billing, measure consumer interest in our various services and inform you about products and services. If you have provided your E-mail address to us or to a company we've partnered with to make their products and services available to you, we may send you E-mail offers. We may also send you E-mail offers if you have provided your E-mail address to a third party and have actively chosen or requested, on an opt-in basis, to receive E-mail offers from other parties. These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information available from external sources, such as census bureau data. These E-mail offers come directly from Travel. You can opt out from receiving E-mail offers from Travel as described below in the section, "Declining E-mail offers". When we send E-mails to you, we may be able to identify information about your E-mail address, such as whether you can read graphic-rich html E-mails. If your E-mail address is html-enabled, we may choose to send you graphic-rich html E-mails. Please note that we do not provide your E-mail address to our business partners. However, we may send you offers on behalf of our business partners. Keep in mind that if you take advantage of an offer from a Travel business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you wish to decline receiving future offers from them. Our goal is to deliver offers to people who we believe will find them of value. Offers are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information.

Declining E-mail Offers
Travel provides customers with an easy means to decline receiving E-mail offers. Although some customers tell us they appreciate receiving notice of these carefully designed opportunities, we recognize the importance of providing you with choices. At any time, you may request to discontinue receiving these offers from us by simply replying to the E-mail and informing us of your preferences. All E-mail offers that you receive from Travel will inform you of how to decline receiving further E-mail offers.

Children
Travel We do not use amextravel.com.hk to knowingly solicit data from or market to children under the age of 18.

Linked Internet Sites
You should be aware that other Internet sites to which you link from Travel website may contain privacy provisions that differ from the provisions of our Security & Privacy Statement.

Company Commitment to Privacy
In keeping with our long-standing leadership in consumer privacy protection, Travel is actively involved with current industry initiatives to preserve individual privacy rights on the Internet and in all aspects of electronic commerce.

  • We collect only customer information that is needed, and we tell customers how we use it.
    We limit the collection of information about our customers to what we need to know to administer their accounts, to provide customer services, to offer new products and services, and to fulfill any legal and regulatory requirements. We tell our customers about the general uses of information we collect about them, and we will provide additional explanation if customers request it.

  • We give customers choices about how their data will be used.
    On a regular basis, we give our customers the option to decide whether or not they wish to have their names removed from lists used for mail, telephone and online marketing. These opt-out choices include product and service offers from Travel and those made in conjunction with our business partners.

  • We ensure information quality.
    We use advanced technology and well-defined employee practices to help ensure that customer data is processed promptly, accurately and completely. We require high standards of quality from the consumer reporting agencies and others who provide us with information about prospective customers.

  • We use information security safeguards.
    Access to customer data is limited to those who specifically need it to conduct their business responsibilities. We use security techniques designed to protect our customer data--especially when certain data is used by employees and business partners to fulfill customer services.

  • We limit the release of customer information.
    In addition to providing customers with the opportunity to opt out of marketing offers, we release information only with the customers' consent or request, or when required to do so by law or other regulatory authority. When a court order or subpoena requires us to release information, we notify the customer promptly to give the customer an opportunity to exercise his or her legal rights. The only exceptions to this policy are when we are prohibited by court order or law from notifying the customer, or cases in which fraud and/or criminal activity is suspected.

  • We are responsive to customers' requests for explanations.
    If we deny an application for our services or end a customer's relationship with us, to the extent permitted by applicable laws, we provide an explanation, if requested. We state the reasons for the action taken and the information upon which the decision was based, unless the issue involves potential criminal activity. Medical information about an applicant for insurance, or an insured individual, may be disclosed to a physician designated by the customer rather than to the customer directly.

  • We extend these privacy principles to our business relationships.
    We expect the companies we select as our business partners to honor our privacy principles in the handling of customer information. These include companies that (a) assist us in providing services to our customers; (b) supply us with information for identifying or evaluating prospective customers; or (c) are given the opportunity to send mailings to approved Travel Services Ltd. customer lists. In selecting business partners, Travel considers the accuracy and quality of the data they provide, how they respond to consumer complaints and whether or not they provide opt-out choices for those whose information they process. We also participate actively in industry associations to support strong and effective privacy guidelines and practices.

  • We hold employees responsible for our privacy principles.
    Each Travel employee is personally responsible for maintaining consumer confidence in the company. We provide training and communications programs designed to educate employees about the meaning and requirements of these Customer Privacy Principles. We conduct internal audits and commission outside expert reviews of our compliance with the privacy principles and the specific policies and practices that support the principles. Employees who violate these principles or other company policies and practices are subject to disciplinary action, up to and including dismissal. Employees are expected to report violations--and may do so confidentially--to their Supervisors, the General Manager or the Managing Director.
The Travel Customer Security & Privacy Statement is applicable to our customers and visitors to our website and may be modified as needed for particular products and services, or to conform to local laws or customs. If you have any questions about this statement, you can write to :

Interactive, Travel Services Ltd:

  • 31/F World Trade Center, 280 Gloucester Road, Causeway Bay, Hong Kong.; or
  • 25/F DCH Commercial Center, 25 Westlands Road, Quarry Bay, Hong Kong.; or
  • Unit C, 1/F, Chinese Insurance Building, 48 Cameron Road, Tsim Sha Tsui, Kowloon.
If you would like to decline from receiving mail, email or telemarketing offers from Travel Services Ltd, please express your wish in writing and mail to Travel Services Ltd., 31/F World Trade Centre, 280 Gloucester Road, Causeway Bay, Hong Kong, fax it to us on (852)2808-1234 or email to us .


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